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Questions Regarding the Ordering Process

Delivery

We are offering a special introductory price of $10.95 per order for postage and packaging Nationwide.
Pillow Talk currently only deliver within Australia.
Gift Vouchers are free to deliver.
Dispatch should take place within 1-3 days of receipt of your order.  Depending on where you live, delivery to most areas of Australia you will take 2-5 working days via Australia Post
Extra bulky items or extra large orders which are over the maximum size allowance for Australia post will cost more and take longer for delivery .  If this is the case, your order will be referred to our sales team to obtain a freight quote.

Returns

We will provide you with an exchange or refund in any of our stores or via post. Please see below for the guidelines of this policy.

• You have proof of purchase (Tax Invoiced included in your parcel)
• You purchased the product in the last 14 days and
• The product is in its original condition with all packaging and labels and had not been washed, worn or used.

For hygiene reasons, unless the item is faulty, we do not exchange or refund Quilts, Pillows, Toppers, Mattress and Pillow Protectors, Under blankets, Pet Beds or Mattresses.  Please ensure you select these items carefully before purchase.

How will I know when my order is successfully completed?

You will receive a confirmation email when your order has been received. If you do not receive this, please check your junk and spam mailboxes.

Can I track my status?

If you chose to save your account details you can log in to see how your order is progressing, otherwise please call 1800 630 690 if you have any questions or need further assistance. 

Questions Regarding our Products:

Why Do Towels Go Hard?

When washing towels, using too little detergent allows mineral salts in the water supply to be deposited back into the fibres during rinsing. Hard or coarse feeling towels can also be a by-product of drying towels in direct sunlight or on too high a heat setting in the tumble dryer. Make sure to always dry towels in the shade or tumble dry on a cool to warm setting.

What Is The Benefit Of A Feather And Down Fill Quilt?

The feather and down filling in our quilts was designed by nature so its insulating qualities are unsurpassed. Being all natural, feather and down also allows the body to breathe, so not only can you be warm in winter but it will also help to keep you cool in summer. The higher the percentage of down - the warmer and lighter a quilt becomes. The higher the percentage of feathers - the cooler and heavier a quilt becomes.

What Is The Benefit Of A Wool Quilt?

Wool is one of the best materials to sleep under in this often humid climate. It absorbs more moisture than other materials and as with feather and down, wool is natural, so allows for air circulation. Wool quilts are heavier than feather and down, giving you a secure, cuddly, weightier feel.

What Is The Difference Between A Comforter, A Bedspread And A Coverlet?

A comforter is usually the same size as a quilt cover - it drapes over the sides of the bed but unlike a quilt cover it has the "inner" sewn inside the cover permanently.
A coverlet is a lightweight throw over,  it is usually larger than a quilt cover so that it drapes further down the sides of the bed but doesn`t touch the floor. A coverlet is usually heavily embroidered or quilted.
A bedspread covers the entire bed all the way to the floor.

Are There Different Sized Fitted Sheets For Deeper Mattresses?

There are many different mattress sizes so we stock sheets that will fit mattress depths all the way up to 50cm. A Super Queen and King and a Mega Queen and King Size fit a queen or king size bed but will have the deeper wall to fit a deeper mattress.
What Is The Difference Between a Standard Pillow Case and a Tailored Pillow Case?
Both standard and tailored pillowcases are the same size and fit the same size pillows but a tailored pillowcase has an extra piece of fabric that creates a border effect all the way around the pillowcase.

Do You Sell Sheets To Fit King Single Sized Beds?

Yes, we stock a large range of sheets to fit both single and king single sized beds so that the fitted sheet fits snugly. For a King Single Size bed we recommend a Double Size Quilt Cover. A King Single Bed measures approximately 107 x 203 cm and the double quilt cover is 180 x 210 cm so allows for a generous 36cm overhang on each side.

My mattress is too hot, can you help?

Often synthetic mattresses and toppers are too warm, especially in warmer climates. Since they are synthetic, they do not breath the same as a natural product. We therefore recommend that you use one of our woolen underblankets to solve this problem. Since wool is a natural fibre it breaths and pulls the moisture away from the body. Most of our underblankets are reversible with one side wool and the other cotton for all year round comfort. If you use this cotton side up it will cool your mattress down.


If you have any other queries about our products or services please don`t hesitate to Contact us.