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Shipping Policy

Pillow Talk (Pillow Talk Pty Ltd ABN 69 010 861 711) will acknowledge receipt of your order by confirming email. Every endeavour will be made to despatch your order by the day after it is received unless all or part of the order is waiting on stock to arrive.  

Where despatch is to be by post, Australia Post will independently advise you when they receive your parcel and advise a tracking number. You will able to follow its progress through their website (go to www.auspost.com.au/track/ and enter the tracking number).  

Depending on the distance from your nominated address to Brisbane the in-transit time should be within the range of 1-7 days from the date you receive Australia Post?s confirmation of receipt of your parcel (we will advise separately for despatches outside Australia).  

If there is to be any delay we will advise you separately by email indicating the expected despatch date.  

Where we are waiting on stock to arrive for any item in a Multiple-Item-Order we will hold despatch until all items are available - unless you advise us otherwise.  

We will despatch to the address you provide to us and we cannot be responsible for the delay that will likely occur if those details are not correct in any way. If goods are returned to us by Australia Post because of an addressing error by you we may require you to pay a second delivery charge.  

Subject to payment, property and risk in the Goods passes to you as the Customer upon delivery of the Goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the Goods shall be presumed by us to be authorised to receive the Goods. 

If goods are damaged in transit (or are not received) please call our Customer Service Department (1800 630 690) so we can advise the best way to send replacements and for you to return any damaged goods.