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ACCC Undertaking
IMPORTANT NOTICE
DOWN CONTENT LABELLING OF QUILTS
Accordingly, the ACCC has advised Pillow Talk that the down content claims that we have made are likely to be in contravention of the Trade Practices Act which requires that any claims made be accurate and not misleading to consumers.
In making 100% down content claims, we relied on down content tolerances allowed in Australian Standard 2479-1987, and on test reports from our supplier.
We fully acknowledge the ACCC’s concerns and apologise to consumers who consider that they may have been misled by the claims that we made.
If you purchased a Pillow Talk Naturals brand quilt that is labelled as containing 100% goose down, and you consider that you were misled by the down content claim, you can return the item to a Pillow Talk store and obtain a full refund of the purchase price. Further information on obtaining a full refund is available by telephoning Pillow Talk on our freecall number: 1800 630 690
Pillow Talk has undertaken to the ACCC that where in future we specify a percentage (or percentage range) of down this will accurately reflect the minimum amount of down present in our products.
This corrective advertisement has been placed by Pillow Talk in compliance with court enforceable undertakings given by Pillow Talk to the ACCC.
