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Where Is My Order?

Once you have placed your order online you will receive a confirmation email from us.  If you have created a Pillow Talk account, you can login to see how your order is progressing by looking at your Order History.


For updated information regarding your order and how you can track it, please email our Customer Service team at customerservice@pillowtalk.com.au alternatively call us on 1800 630 690 during office hours should you require further assistance.


If you've received a tracking number but it comes up 'Invalid Tracking ID' it may be because Australia Post can take up to 24 hours to show a valid tracking number reference.  This would imply that the tracking number or article ID is not yet recognised in their system.  Please wait a few hours and then try again. If you are still experiencing problems please contact our Customer Service team on 1800 630 690 and we'll do our best to help track your order for you.