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Coronavirus update 2nd August 2021 

Shopping safely together  

With uncertainty across Australia, our team is here to offer you safe shopping options. Safe shopping isn’t “usual trading” – it is following our government guidelines for keeping Australians safe, with as many people employed as possible. The health, safety and comfort of our customers and team members is our priority, adhering to hygiene guidelines across our business 

Our warehouse and customer teams are ready to take your calls, pack your orders and ship them quickly, so you can enjoy a little comfort, which will bring them comfort. For locked down areas we have extended our pick-ups and returns period, so we'll hold on to your order for you, until stores re-open. 

We thank you for continuing to support our Australian, family-owned business. 

New South Wales - Until 28th August 2021

To our New South Wales family, we have the following shopping options for your safety and comfort.  

    • Click & Collect. Order online at www.pillowtalk.com.au and select any store where stock is available. Collection is quick and easy – please observe mask protocol when entering stores. For your safety and comfort, we have extended our collection timeframe from 10 days until your selected store reopens. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store. 

    • Phone & Collect. Call any one of our stores in New South Wales with your order over the phone and collect from the same location. Collection is quick and easy – please observe mask protocol when entering stores. For your safety and comfort, we have extended our collection timeframe from 10 days until your selected store reopens. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store. 
    • Phone & Deliver. Call any one of metropolitan Sydney stores (Artarmon, North Ryde, Belrose, Casula & Penrith) and place your order and make payment over the phone. Our team will then arrange courier delivery to your home. T&C’s apply, please see here for more details. 
    • Shop Online & Delivery. Continue to order online at www.pillowtalk.com.au and enjoy free standard shipping for orders over $50. T&C’s apply. 
    • Shop In-Store. Our Greater Sydney and Central Coast stores are closed for usual trading, however limited staff will be on site to facilitate the collection of Click and Collect, Phone and Collect & Phone and Deliver orders. 
    • Outside of the lockdown areas, our other New South Wales stores are open for your safe shopping comfort. Full hygiene procedures are being carefully followed for your safety and peace of mind. Please observe mask protocol when entering stores.

Stores that are currently closed for usual trade:  

  • Artarmon 
  • Belrose 
  • North Ryde 
  • Casula 
  • Penrith 
  • Tuggerah 
  • Gosford 

Queensland – Until Wednesday 4th August  

  • To our Queensland family, we have the following shopping options for your safety and comfort. 

  • Click & Collect. Order online at www.pillowtalk.com.au and select any store where stock is available. Collection is quick and easy – please observe mask protocol when entering stores  
  • Phone & Collect. Call any one of our stores with your order over the phone and collect from the same location. Collection is quick and easy – please observe mask protocol when entering stores.   
  • Shop Online & Delivery. Continue to order online at www.pillowtalk.com.au and enjoy free standard shipping for orders over $50. T&C’s apply.   
  • Shop In-Store. Our South East Queensland are closed for usual trading, however limited staff will be on site to facilitate the collection of Click and Collect, Phone and Collect & Phone and Deliver orders. 
  • Outside of the lockdown areas, our other Queensland stores are open for your safe shopping comfort. Full hygiene procedures are being carefully followed for your safety and peace of mind. Please observe mask protocol when entering stores. 

Stores that are currently closed for usual trade:  

  • Jindalee 
  • Cannon Hill 
  • Kessels Road 
  • Capalaba 
  • Skygate 
  • North Lakes 
  • Annerley 
  • Morayfield 
  • Browns Plains 
  • Ipswich 
  • Helensvale 
  • Aspley 
  • Logan 
  • Mitchelton 
  • Springwood 
  • Burleigh 
  • Robina 
  • Pacific Fair 
  • Southport 
  • Noose 
  • Kawana 
  • Maroochydore  

Hygiene Practices

Please be assured that our team is dedicated to careful hygiene measures and mask protocols for the continued safe shopping of our customers. Hand sanitiser is available at the entrance and high traffic touch points such as counters and EFTPOS terminals are cleaned multiple times daily. Full store cleaning is completed to a high standard on a regular basis. We ask that you always maintain a safe distance of 1.5 meters between yourself and other customers and staff. Please also note that pillow testing is currently unavailable in some stores. 

We appreciate your continued support and hope we can make your home the most comfortable place to be. 

Around Australia, Pillow Talk are as committed as ever to the health and safety of our valued customers and staff. Our stores are a place of comfort and to ensure you always feel safe we have implemented a range of additional health measures. 

 

Update: 2nd August, 2021 

Coronavirus Response