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Coronavirus update 22nd October 2021 

Delivery updates

We are pleased to advise that orders are being processed and dispatched from our Brisbane-based fulfilment centre without delay and within the timeframes outlined below. However, due to the lockdowns across the country, Australia Post is experiencing significant pressure on their delivery network, which is causing delays with the scanning of parcels for tracking purposes. This has resulted in a lack of updates on tracking numbers; however parcels are still moving through their delivery channels. Australia Post have also acknowledged that their usual delivery times are presently delayed. We have been assured by Australia Post that they are working as hard as possible to get parcels to customers as a priority. Please, read more here. 

New South Wales

New South Wales, we are happy to open our doors and get back to bringing you comfort. Together, we will wear masks, shop at safe distance, and follow the current NSW health requirements to keep everyone safe. Kindly present your proof of vaccination to one of our friendly staff who will be very happy to help you.

Our Orange store is open for Click & Collection services only.

We also have the following shopping options for your safety and comfort:

  • Click & Collect. Order online at www.pillowtalk.com.au and select any store where stock is available. Collection is quick and easy – please observe mask protocol when entering stores. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.
  • Phone & Collect. Call any one of our stores in New South Wales with your order over the phone and collect from the same location. Collection is quick and easy – please observe mask protocol when entering stores.  If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.
  • Shop Online & Delivery. Continue to order online at www.pillowtalk.com.au and enjoy free standard shipping for orders over $130. T&C’s apply.

Queensland

To our Queensland family, we have the following shopping options for your safety and comfort. 

  • Click & Collect. Order online at www.pillowtalk.com.au and select any store where stock is available. Collection is quick and easy – please observe mask protocol when entering stores. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.  
  • Phone & Collect. Call any one of our stores with your order over the phone and collect from the same location. Collection is quick and easy – please observe mask protocol when entering stores. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.  
  • Shop Online & Delivery. Continue to order online at www.pillowtalk.com.au and enjoy free standard shipping for orders over $130. T&C’s apply.   
  • Shop In-Store. All Queensland stores are open for your safe shopping comfort. Full hygiene procedures are being carefully followed for your safety and peace of mind. Please observe mask protocol when entering stores. 

Victoria

To our Victorian family, we have the following shopping options for your safety and comfort.

  • Click & Collect. Order online at www.pillowtalk.com.au and select any store where stock is available. Collection is quick and easy – please observe mask protocol when entering stores. For your safety and comfort, we have extended our collection timeframe from 10 days until your selected store reopens. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.
  • Phone & Collect. Call any one of our stores in Victoria with your order over the phone and collect from the same location. Collection is quick and easy – please observe mask protocol when entering stores. For your safety and comfort, we have extended our collection timeframe from 10 days until your selected store reopens. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.
  • Shop Online & Delivery. Continue to order online at www.pillowtalk.com.au and enjoy free standard shipping for orders over $130. T&C’s apply.
  • Shop In-Store. Our metropolitan Melbourne stores are currently closed for usual trading, however limited staff will be on site to facilitate the collection of Click and Collect and Phone and Collect orders.

Outside of this lockdown area, our other Victorian stores are open for your safe shopping comfort. Full hygiene procedures are being carefully followed for your safety and peace of mind. Please observe mask protocol when entering stores.

Stores that are currently closed for usual trade:

  • Springvale
  • Mentone
  • Cranbourne
  • Shepparton

Australian Capital Territory

ACT, we are happy to open our doors at our Westfield Woden and Majura Park stores and get back to bringing you comfort. Together, we will wear masks, shop at safe distance, and follow the current ACT health requirements to keep everyone safe.

We also have the following shopping options for your safety and comfort:

  • Click & Collect. Order online at www.pillowtalk.com.au and select any store where stock is available. Collection is quick and easy – please observe mask protocol when entering stores.  If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.
  • Phone & Collect. Call either of our stores in Canberra with your order over the phone and collect from the same location. Collection is quick and easy – please observe mask protocol when entering stores. For your safety and comfort, we have extended our collection timeframe from 10 days until your selected store reopens. If you would like to further discuss the collection of your order, please call the friendly staff at your selected store.
  • Shop Online & Delivery. Continue to order online at www.pillowtalk.com.au and enjoy free standard shipping for orders over $130. T&C’s apply.

Hygiene Practices

Please be assured that our team is dedicated to careful hygiene measures and mask protocols for the continued safe shopping of our customers. Hand sanitiser is available at the entrance and high traffic touch points such as counters and EFTPOS terminals are cleaned multiple times daily. Full store cleaning is completed to a high standard on a regular basis. We ask that you always maintain a safe distance of 1.5 meters between yourself and other customers and staff. Please also note that pillow testing is currently unavailable in some stores. 

We appreciate your continued support and hope we can make your home the most comfortable place to be. 

Around Australia, Pillow Talk are as committed as ever to the health and safety of our valued customers and staff. Our stores are a place of comfort and to ensure you always feel safe we have implemented a range of additional health measures. 

Update: 22nd October, 2021 

Coronavirus Response