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Here’s how to reach us

Ask Pip — our AI assistant

Available 24/7

From product advice and recommendations to everyday questions, Pip can help you find an answer and your next step.

Customer Care hours

8am – 4:30pmAvailable now

Monday–Friday · Your local time (AEST)

Available today until 4:30pm AEST

Based on 8am–4:30pm AEST (Brisbane)

Chat with our team

Online, availability varies

Check whether our Customer Care team is available for a chat. You can also leave a message if the team is unavailable.

Call Customer Care

Available now

Speak with our team on 1800 630 690. If we can’t answer, leave your details and we’ll call you back.

Contact a store

Store phone numbers & hours

Find your local store’s phone number and opening hours to speak with the team in store.

Email us

Reply within 2 business days

Send an enquiry at any time using the form below. Our Customer Care team will reply by email.

Send us an enquiry

Tell us what you need help with. We’ll reply by email within 2 business days.

We’ll use your details to respond to your enquiry. Read our Privacy Policy.

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Contact us