Comfort Concierge Christmas Delivery

Please place any Comfort Concierge Christmas orders by COB Friday 8th December.

Free shipping on standard parcels over $150*

*Free shipping worth $12.95 for all standard parcels over $150, for shipment Australia wide. This applies to orders placed online at www.pillowtalk.com.au where the total value of the goods is $150 or more. Order total will be considered after any applicable Club Comfort loyalty discounts or other eligible promotional discounts are applied to the sale. This offer cannot be redeemed in-store. Pillow Talk reserves the right to modify or discontinue this offer at any time. Past purchases are not eligible. Effective as of 02/04/2023 11:59pm AEST.

Delivery fees

Enjoy $12.95 postage and packaging nationwide for standard sized orders. Please note that a small range of our products fall into a bulky or oversized category. The shipping cost for your order will be calculated during the checkout process, with details on charges below.

Standard parcels - $12.95
Bulky parcels - $39.00
Large bulky parcels - $49.00
Oversized parcels - $79.00

Delivery fees for gift cards

We do not charge for delivery of our gift cards when purchased as a single item.

On completion of your order

You will receive a confirmation email. If you do not receive this please check your junk mail. If you are unsure whether your order was completed successfully, please call 1800 630 690 or email our customer care team on customerservice@pillowtalk.com.au

Tracking your order and delivery

Our parcels are sent as e-Parcels via Australia Post and you will be emailed a tracking number to be able to track your parcel. You will be required to sign to confirm receipt of your order. If you are not home at the time of delivery, you will receive a digital collection notification by email, SMS or the AusPost app. If your parcel has not been successfully match to your MyPost account, Australia Post will leave a card. We are unable to leave parcels without a signature.

Delivery to rural and remote areas

Please note that normal Australia Post delivery procedures apply for customers living in rural and remote areas.  Should Australia Post not provide delivery service to your door it will be received in the usual manner,  whether that be via a roadside delivery, collection from your local Australia Post outlet or from a post office box.

How long will delivery take?

We aim to dispatch orders within 0 - 5 days of receipt.  Please note that we are a Brisbane based company, so depending on where you live, delivery to most areas of Australia will take 2-5 working days after dispatch via Australia Post (WA & NT will take 7-12 working days). 

Sending your order to a different delivery address

We are happy to dispatch your order to a different delivery address to the billing address. Kindly complete the different shipping details as you proceed through the checkout.

Can I have my order posted overseas?

We currently require a delivery address within Australia for shipping. 

Invoice

A tax invoice will be attached to your order confirmation email. Please retain this as your proof of purchase.

Shipping policy

Where we are waiting on stock to arrive for any item in a multiple-item-order we will hold dispatch until all items are available.

We will ship to the address you provide to us and we cannot be responsible for the delay that will likely occur if those details are not correct in any way. If goods are returned to us by Australia Post because of an addressing error by you or non-collection, we may require you to pay a second delivery charge.

Subject to payment, property and risk of the goods passes to you as the customer upon delivery of the goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the goods shall be presumed by us to be authorised to receive the goods.

If goods are damaged in transit (or are not received) please call our customer care team 1800 630 690 or email us at customerservice@pillowtalk.com.au so we can advise the best way to send replacements and for you to return any damaged goods. We will require photographic evidence of the damaged item and will require it to be sent back prior to a replacement being sent.