Delivery update: 13/09/2021
We are pleased to advise that orders are being processed and dispatched from our Brisbane-based fulfilment centre without delay and within the timeframes outlined below.
However, due to the lockdowns across the country, Australia Post is experiencing significant pressure on their delivery network, which is causing delays with the scanning of parcels for tracking purposes. This has resulted in a lack of updates on tracking numbers; however parcels are still moving through their delivery channels.
Australia Post have also acknowledged that their usual delivery times are presently delayed. We have been assured by Australia Post that they are working as hard as possible to get parcels to customers as a priority. Please, read more here.
Where we are waiting on stock to arrive for any item in a multiple-item-order we will hold dispatch until all items are available.
We will ship to the address you provide to us and we cannot be responsible for the delay that will likely occur if those details are not correct in any way. If goods are returned to us by Australia Post because of an addressing error by you or non-collection, we may require you to pay a second delivery charge.
Subject to payment, property and risk of the goods passes to you as the customer upon delivery of the goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the goods shall be presumed by us to be authorised to receive the goods.
If goods are damaged in transit (or are not received) please call our customer care team 1800 630 690 or email us at email@example.com so we can advise the best way to send replacements and for you to return any damaged goods. We will require photographic evidence of the damaged item and will require it to be sent back prior to a replacement being sent.
Free shipping on standard parcels over $130*
*Free shipping worth $10.95 for all standard parcels over $130, for shipment Australia wide. This applies to orders placed online at www.pillowtalk.com.au where the total value of the goods is $130 or more. Order total will be considered after any applicable Club Comfort loyalty discounts or other eligible promotional discounts are applied to the sale. Cost of standard shipping worth $10.95 will be deducted automatically in the checkout for any qualifying order. Bulky, large bulky and oversized items will also receive the standard shipping of $10.95 deducted from the total price of the order at the checkout where applicable, leaving the difference required for payment. This offer cannot be redeemed in-store. Pillow Talk reserves the right to modify or discontinue this offer at any time. Past purchases are not eligible. Effective as of 06/08/2021 11:59pm AEST.
Phone and Deliver
Your comfort and safety is always our highest priority, so with this in mind we’ve developed further ways for you to shop your comfort, safely from home. Our new phone and deliver service is available at selected stores.
Simply phone one of our 5 participating stores and place your order with a team member. They will confirm stock availability and process your payment using card services. A courier will be ordered to deliver to your home. The expected timeframe for delivery will be within 24 hours excluding weekends and public holidays.
The cost for delivery is a flat fee of $15 to a delivery address within 10km from the store location fulfilling the order, and $30 for delivery addresses within a 25km radius. The order must be no more than 20kg and be able to fit within a car. Large and heavy items outside of these parameters are not able to be delivered by this method and are collection only.
Orders can be placed during store trading hours which you can view, here.
Our participating stores are:
All deliveries will require a signature upon delivery. In the event that no one is home to sign for the parcel, it will be redirected to the nearest Post Office that can facilitate it. An attempted delivery notification will be left in your letterbox to advise you where the item can be collected from.
Subject to payment, property and risk in the Goods passes to you as the Customer upon delivery of the Goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the Goods shall be presumed by us to be authorised to receive the Goods.
If goods are damaged in transit (or are not received) please contact the store you placed your order with so we can advise the best way to send replacements and for you to return any damaged goods. We will require photographic evidence of the damaged item and will require it to be sent back prior to a replacement being sent.
If you require further information regarding your delivery, please contact the store you placed your order with during their opening hours.
Enjoy $10.95 postage and packaging nationwide for standard sized orders. Please note that a small range of our products fall into a bulky or oversized category. The shipping cost for your order will be calculated during the checkout process, with details on charges below.
Standard parcels - $10.95
Delivery fees for gift cards
We do not charge for delivery of our gift cards when purchased as a single item.
On completion of your order
You will receive a confirmation email. If you do not receive this please check your junk mail. If you are unsure whether your order was completed successfully, please call 1800 630 690 or email our customer care team on firstname.lastname@example.org
Tracking your order and delivery
Our parcels are sent as e-Parcels via Australia and you will be emailed a tracking number to be able to track your parcel. You will be required to sign to confirm receipt of your order. If you are not home at the time of delivery the delivery driver will leave a card to notify you that the goods can be collected from your local post office. We are unable to leave parcels without a signature.
Delivery to rural and remote areas
Please note that normal Australia Post delivery procedures apply for customers living in rural and remote areas. Should Australia Post not provide delivery service to your door it will be received in the usual manner, whether that be via a roadside delivery, collection from your local Australia Post outlet or from a post office box.
How long will delivery take?
We aim to dispatch orders within 0 - 5 days of receipt. Please note that we are a Brisbane based company, so depending on where you live, delivery to most areas of Australia will take 2-5 working days after dispatch via Australia Post (WA & NT will take 7-12 working days). A Pillow Talk employee will contact you should there be any delays.
Sending your order to a different delivery address
We are happy to dispatch your order to a different delivery address to the billing address. Kindly complete the different shipping details as you proceed through the checkout.
Can I have my order posted overseas?
We currently require a delivery address within Australia for shipping.
A tax invoice will be attached to your order confirmation email. Please retain this as your proof of purchase.