In these unprecedented times of COVID-19, we are closely observing the situation as it changes daily.
Change of mind
For hygiene reasons we do not exchange or refund quilts, pillows, toppers, mattress and pillow protectors, underblankets, pet beds or mattresses unless you have a valid claim at law (see below). Please ensure you select these items carefully before purchase.
Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned under a warranty claim.
The benefits given to you under our 'change of mind' returns policy are in addition to other rights and remedies under the Australian Consumer Law.
For any returns for purchases where there is a 'Gift with Purchase' all gifts must be returned as well when returning the purchase.
a. has a problem that would have stopped you buying it had you known about the problem;
If the problem is not major we may choose to repair the item within a reasonable time.
For warranty claims, proof of purchase is required and we reserve the right to assess the condition and age of any returned goods prior to offering an exchange, refund, compensation or repair.
Items can be returned to any of our stores or via post to:
Pillow Talk Customer Care
If returning via post, please contact our customer care centre prior to returning it to us to get a returns ID.
If you have any queries about warranties or returns, please contact our friendly customer care team who will be more than happy to help. You can email us at firstname.lastname@example.org or call us on 1800 630 690.