Please be aware that our parcels are sent eParcel with Australia Post so we are able to track all parcels for you. You will be required to sign to confirm receipt of your order. If you are not home at the time of delivery, the post office will leave a card to notify you that the goods can be collected from your nearest post office. We are unable to leave the item without a signature.

We want you to shop with confidence at Pillow Talk, knowing that you can return your purchase if you change your mind.

We will provide you with an exchange or refund in any of our stores or via post if:

• You have proof of purchase (either the Tax Invoice sent with your order confirmation or Packing Slip sent with your parcel).
• You purchased the product in the last 14 days.
• The product is in its original condition with all packaging and labels and has not been washed, worn or used.
• For hygiene reasons, unless the item is faulty, we are unable to exchange or refund Quilts, Pillows, Toppers and Overlays, Underblankets, Electric Blankets, Mattress & Pillow Protectors and Pet Beds. Please select these items carefully before purchasing.

Every effort is made to insure accuracy of images however due to differences in screen resolution, colours of products may vary in person.