Busy season update – 24/12/20 to 17/01/21
Due to the festive season public holidays, there may be some delays with receiving your order, especially in regional areas. Our packing team have worked hard to deliver our ‘under the tree guarantee’ for Christmas, so we’re giving them a hard-earned break on these public holidays.
Good things come to those who wait!
Please be reassured we remain committed to dispatching your order as quickly as possible and in most circumstances, we’ll maintain our quick response. After all, you are our priority, you’re like family.
If you do happen to experience a slight wait, thank you for your kind understanding. Our Customer Care team are on hand to help, if you would like an update on your parcel status.
Pillow Talk (Pillow Talk Pty Ltd ABN 69 010 861 711) will acknowledge receipt of your order by confirming email. Every endeavour will be made to dispatch your order within five business days of order placement.
If there is to be any delay we will advise you separately by email indicating the expected dispatch date.
Please note that all parcels ordered on our website are sent via Australia Post eParcel and require a signature upon delivery. In the event that no one is home to sign for the parcel, it will be redirected to the nearest Post Office that can facilitate it. Australia Post should leave an attempted delivery notification in your letterbox to advise you where the item can be collected from.
If you require information regarding the delivery of your parcel, please contact our Customer Service team via email at email@example.com or phone 1800 630 690 during office hours.
Depending on the distance from your nominated address to Brisbane the in-transit time should be within the range of 2-5 days from the date you receive Australia Post's confirmation of receipt of your parcel (we will advise separately for dispatches outside Australia). WA & NT will generally take between 7-12 working days.
Where we are waiting on stock to arrive for any item in a Multiple-Item-Order we will hold dispatch until all items are available.
We will ship to the address you provide to us and we cannot be responsible for the delay that will likely occur if those details are not correct in any way. If goods are returned to us by Australia Post because of an addressing error by you or non-collection, we may require you to pay a second delivery charge.
Subject to payment, property and risk in the Goods passes to you as the Customer upon delivery of the Goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the Goods shall be presumed by us to be authorised to receive the Goods.
If goods are damaged in transit (or are not received) please call our Customer Service team (1800 630 690) or email us at firstname.lastname@example.org so we can advise the best way to send replacements and for you to return any damaged goods. We will require photographic evidence of the damaged item and will require it to be sent back prior to a replacement being sent.