In these unprecedented times of COVID-19, we are closely observing the situation as it changes daily.
Currently we are not experiencing restrictions of trade and our shops remain open, therefore our returns policy is in place.
Should the situation change, whereby our stores are no longer accessible, or people are not able to move freely, we will relax our 14-Day returns policy.
We want you to shop with confidence, knowing that you can return your purchase if you change your mind. We will provide you with an exchange or refund in any of our stores or via post if:
- You have proof of purchase (either the Tax Invoice sent with your order confirmation or Packing Slip sent with your parcel);
- You purchased the product in the last 14 days; and
- The product is in its original condition with all packaging and labels and has not been washed, worn or used.
For hygiene reasons we do not exchange or refund Quilts, Pillows, Toppers, Mattress and Pillow Protectors, Underblankets, Pet Beds or Mattresses unless you have a valid claim at law (see below). Please ensure you select these items carefully before purchase.
Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned under a Warranty Claim.
The benefits given to you under our 'change of mind' returns policy are in addition to other rights and remedies under the Australian Consumer Law.
For any returns for purchases where there is a 'Gift with Purchase' all gifts must be returned as well when returning the purchase.
All purchases made via eBay must be returned to our Customer Service centre and are unable to be returned in store. If you are a customer who has used eBay to pay for your goods and would like to return part or all of your order, please email our Customer Service team at firstname.lastname@example.org or call us on 1800 630 690.
We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major problem. This is when the item:
a. has a problem that would have stopped you buying it had you known about the problem;
b. is unsafe;
c. is significantly different from the description or sample shown to you; or
d. does not do what we said it would, or what you asked for and cannot be easily fixed.
If the problem is not major we may choose to repair the item within a reasonable time.
For Warranty Claims, proof of purchase is required and we reserve the right to assess the condition and age of any returned goods prior to offering an exchange, refund, compensation or repair.
Items can be returned to any of our stores or via post to:
Pillow Talk Customer Service
PO Box 1122
Oxley QLD 4075
If returning via post, please contact our Customer Service centre prior to returning it to us to get a returns ID.
If you have any queries about warranties or returns, please contact our friendly Customer Service team who will be more than happy to help. You can email us at email@example.com or call us on 1800 630 690.