Notifications & Updates
IMPORTANT: We’re currently experiencing delivery delays with parcels already dispatched via the Aramex courier network. To minimise further disruptions, we’re prioritising Australia Post for all new deliveries until the situation has been resolved. Thank you for your understanding.
Delivery Charges & Options
Standard - $12.95 or FREE over $150*
Shipping cost for your order will be calculated during the checkout process and is based on the shipping cost of the bulkiest product in the order.
*Free shipping, worth $12.95 is available for all standard parcels over $150 in value for shipment Australia-wide. This applies to orders placed online at www.pillowtalk.com.au where the total value of the goods is $150 or more. The Order Total will be calculated after any applicable Club Comfort loyalty discounts and/or other eligible promotional discounts are applied to the order. This offer cannot be redeemed in-store. Pillow Talk reserves the right to modify or discontinue this offer at any time. Past purchases are not eligible. Effective as of 02/04/2023 11:59 pm AEST.
Bulky or Oversized Shipping
A small percentage of our products such as furniture are classified as Bulky, Large Bulky or Oversized. If a product is considered standard, bulky, or oversized this will be clearly indicated on the product detail page next to every product. The shipping cost for your order will be calculated during the checkout process, with details on charges below for non-standard parcels:
- Bulky parcels - $39.00
- Large bulky parcels - $49.00
- Oversized parcels - $79.00
Deliver to store - FREE
If product(s) or required quantities are not currently available in your local store but available in our warehouse, please either contact our Comfort Concierge team during available hours via Live Chat, on 07 33389402 or email us at comfortconcierge@ptpl.com.au or drop in to your local store to arrange Delivery to Store free of Charge (including Bulky or Oversized goods).
All Deliver to Store orders are processed and delivered from our warehouse to your selected store for collection. In selected stores only.
Once the store receives your products, they will call you to let you know your order is ready for collection. Any uncollected orders will be cancelled and refunded after 30 days.
Gift Cards - FREE
We do not charge for delivery of our gift cards when purchased as a single item.
Delivery FAQs
Order Confirmation
You will receive a confirmation email. If you do not receive this, please check your junk mail folder. If you are unsure whether your order was completed successfully, please call 1800 630 690.
Tax Invoice
A tax invoice will be attached to your order confirmation email. Please retain this as your proof of purchase.
Tracking your order and delivery
Deliveries are made by our courier network from Monday to Friday, excluding public holidays. Once your order has been picked and packed, you will be emailed a tracking number, carrier details and link to be able to track your parcel.
Signature with Delivery
A signature is required for all deliveries. If you are not home at the time of delivery, you will receive a digital collection notification by email or SMS from the carrier notifying you of the required pickup location. We are unable to leave parcels without a signature.
How long will delivery take?
We aim to dispatch orders within 1-5 business days (excluding Public Holidays) of receipt. Please note that we are a Brisbane based company, so depending on where you live, delivery to most areas of Australia will take 2-5 working days after dispatch (WA & NT may take 7-12 working days).
Can I have my order posted to an International Address?
Unfortunately, we are unable to ship orders to any destinations outside of Australia.
Shipping policy
Multiple-item orders
When we are waiting on stock to arrive for any item in a multiple-item-order we will hold dispatch until all items are available.
Incorrect addresses
We will ship to the address you provide to us and we cannot be responsible for the delay that will likely occur if those details are not correct in any way. If goods are returned to us because of an addressing error by you or non-collection, we may require you to pay a second delivery charge.
Delivery, Receipt and Damages
Subject to payment, property and risk of the goods passes to you as the customer upon delivery of the goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the goods shall be presumed by us to be authorised to receive the goods.
If goods are damaged in transit (or are not received) please call our customer care team 1800 630 690 so we can advise the best way to send replacements and for you to return any damaged goods. We will require photographic evidence of the damaged item and will require it to be sent back prior to a replacement being sent.
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